Terms of Service for Repair Requests

 

  1. All items for service/repair need to be submitted via the Repair Request form on this page to obtain a job number (Case ID). Insufficient relevant information may incur additional administration fees, cause a delay in processing the job, or prevent us from accepting the job.

  2. Forefront accepts no responsibility for the workmanship or repairs carried out by parties outside of Forefront.

  3. An assessment/quote fee of $185 including GST is payable on all repairs excluding warranty repairs, prior to the commencement of any work. Some external authorised repairers charge up to $240 including GST for an assessment/quote. Should the item need to be sent to an external authorised repairer for either assessment or repair, those additional costs will be payable by the client whether the proposed repair is accepted by the customer or not.

  4. Service/Repair quotes are valid for 14 days only.

  5. An automatic repair threshold of $200 including GST applies to all jobs to speed up repair turnaround times. This meaning that if the repair can be completed for $200 including GST or less, we will automatically proceed with the repair. This $200 fee being inclusive of the $185 assessment/quote fee.

  6. All freight charges to and from Forefront or the nominated authorised repairer, whether for warranty or out of warranty service/repair are payable by the customer.

  7. Due to the complexity of some equipment, if during the course of repair, it is found that additional parts or labor are required then we reserve the right to adjust the quote.

  8. Proof of purchase is required for all warranty repair claims.

  9. We endeavor to complete service/repair jobs within a three-week turnaround, however, please be aware that more time may be required where parts are not available, workload is heavy or if further issues present during the repair or testing phase.

  10. We accept no responsibility for and may dispose of items that are left for more than 90 days after notification has been given for payment or collection subject to the provisions of the Uncollected Goods Act (NSW).

  11. Forefront does not accept responsibility for the goods whilst in transit. It is the responsibility of the customer to ensure the items for service/repair are packaged appropriately for transit.

  12. Whilst all care will be taken, we accept no responsibility for fire, theft or damage to goods while in our possession.

  13. During the process of repair, some or all of your stored data, pre-sets, show files etc, may be lost. It is highly recommended that you save this data elsewhere prior to repair.

  14. All repairs must be paid for in full prior to collection or return delivery.

  15. All repairs carried out by Forefront are covered against faulty workmanship for a period of sixty (60) days from the date of collection or dispatch.

    Important Information

    It may be required at any stage of the job that the service or repair be carried out by a third-party authorised repairer. This may occur if the job is a warranty repair, or if the complexity of the repair is outside the capacity of Forefronts Service Department. In most instances the client will be notified prior to the commencement of the job. All terms, conditions and costs of the third-party repairer will be applied.